A few weeks ago I tried ordering a phone from virgin mobile to replace the existing phone I had from them. By last week it still hadn’t arrived. WTF?! OK, so I used their online contact form to see if I could get some answers. This had worked great before when I had an issue changing some profile information. Not this time.
A couple of days with no response and I decide to call their support line. Best the dude could do was say they had no record of the transaction. Um, I have a credit card transaction entry number in front of me on my digital statement. I give him the details and he says he forwarded it off to billing and to expect to be contacted in twenty four to forty eight hours. Fine ok.
Tuesday morning (today) I call again. Same spiel. Another 24-48 hours. I let them know that is not acceptable customer service. I also will be off grid in a couple of days for over a week. The cut off for contesting the charge with master card would fall in that span. I let them know that If I could not get resolution that I would be contesting the charge. They refused to transfer me to billing so I could deal with it directly. They refused to do anything else such as try.
So I contested the charge. I feel as though I made a good and patient effort to get resolution. I hope MC agrees.
~RyeNCode~